Online Reputation Team Lead

If you’re passionate about social media, email marketing, affiliate partnerships, influencer marketing, content creation, SEO, PR (or anything else marketing-related), there's a place for you here.

Our ever-growing marketing department of over 100+ professionals thrives on fresh ideas and out-of-the-box thinking. Want to create visionary campaigns and head-turning ads that capture people globally? Ready to start setting trends, not just following them? Come make your mark(-eting) in the world of cybersecurity!

• Develop and execute online reputation management strategy;
• Lead a team of 4 online reputation specialists responsible for monitoring online sentiment and responding to customer feedback on social media platforms and app stores;
• Manage complex cases generating significant impact on the brand’s reputation;
• Communicate with internal stakeholders, including product, legal, and customer service, to ensure unified messaging;
• Regularly analyze data to identify trends in public perception, creating reports for relevant stakeholders;
• Help develop standard procedures and communication templates for more efficient collaboration.

• Excellent written and oral communication skills and ability to craft clear, concise, and persuasive messages;
• 4+ years of experience in the field of PR, communication, or online reputation;
• Systemic approach toward problem-solving in unstructured and undefined situations;
• Analytical thinking and willingness to dig into macro- and micro-level details of a situation;
• Strong understanding and use of social platforms such as Reddit, Facebook, X (formerly Twitter).

• Have experience in people management, including leading and mentoring a team;
• Know the cybersecurity landscape and trends.

• Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
• Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks;
• Tools of your choice: choose the technical equipment and tools you need to do your best work;
• Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
• Work-life balance: our WFA policy – an opportunity to work from anywhere in the world;
• More days off: additional vacation days depending on your tenure;
• Premium Surfshark accounts: for you, your family, and friends;
• Gross salary: 3000-4000 Eur/month. Although it may vary depending on your skills and experience.