Back-Office Support Specialist

Join Sutherland - Where Your Career Soars!

About us!

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

Looking for a flexible, behind-the-scenes role? Join our team and enjoy 24/7 shift options, no calls to answer. It's the perfect job for those who love working in the back office, with all the flexibility and support you need! Join a leader in the GameTech industry and help maintain a secure and welcoming platform for players by addressing disruptive activities.

Join us in our cozy Sofia office where ideas flow and teamwork thrives!

To make sure our customers have an awesome experience, you'll be the mastermind behind:

• Reviewing customer documents to verify their identities.
• Evaluating risks associated with customer profiles and financial transactions.
• Monitoring ongoing transactions, including withdrawals, for unusual activity.
• Reporting suspicious transactions according to the escalation guidelines.
• Keeping precise and comprehensive records of document verification processes and customer data.
• Handling and sharing sensitive information securely and appropriately.

Here's what you will need in your toolkit:

• Minimum Language requirements: English (B2);
• 6 Months+ Relevant working experience in a back-office role will be considered an advantage;
• Attention to detail;
• Proactive and Customer-centric;
• Basic computer skills & MS Office / Google Suite proficiency;

What we offer:

• Long-term job security with a permanent contract.
• Additional health and life insurance coverage.
• Generous annual leave, including wellness days.
• Food vouchers and paid breaks.
• Competitive salary and clear career progression.
• Cozy office in Sofia 
• World-class on-the-job training.

All your information will be kept confidential according to EEO guidelines.