Bilingual Customer Relations Representative (English/French) - Remote

Do you have experience in the restaurant or fast food industry and thrive on a team committed to delivering exceptional customer experiences? Are you a natural communicator and a great listener who asks follow-up questions to resolve problems? Can you remain kind and supportive when customers share their frustrations? Are you the "go-to" person who helps others understand products and services?

Join Us.

As a Bilingual Customer Relations Representative, you’ll work from home and deliver exceptional support and solutions to customers calling in for assistance in French and/or English. You'll work with top technologies and systems while having a dedicated team of leaders and peers to support you. 

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

What we offer:

• Competitive hourly pay of 18.20 plus reward & recognition programs, PTO
•  Paid training 
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• Advancement opportunities – 80% of our frontline leaders have been promoted!

• Fluency in English AND French
• Must have completed high school or equivalent
• Must have the ability to type 35+ WPM 

All equipment will be provided, but the following requirements are necessary in order to be successful working from home: 

• Internet speeds of at least 5 Mbps upload and 30 Mbps download (note: wireless and/or satellite Internet Service Providers are not compatible with our systems)
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
• A quiet and secure place to work

IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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