Customer Care (Short-Term Contract)

Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

Responsibilities:

A Customer Care Agent serves as the bridge between the company and its customers, engaging with them via voice or text channels. Their primary role is to respond to customer inquiries, provide detailed service information, resolve any issues that arise, and represent the company professionally and courteously. This position is offered as a three-month contract.

• Address customer inquiries regarding available products and services.
• Create and manage customer accounts, ensuring accurate documentation of account details in written or digital formats.
• Actively listen to customer concerns, identifying the root cause of any issues.
• Provide prompt and appropriate solutions to customer problems.
• Escalate complex cases to management, including all necessary background information.
• Anticipate customer needs by following up on previous interactions, offering reorders or additional services.
• Collaborate with all internal departments to effectively resolve customer issues.

1. Flexibility to work different shifts (including evenings, weekends, or holidays).
2. Willingness to participate in training before hire and on-the job.
3. Excellent listening skills and an empathetic voice and manner.
4. Dedication to customer satisfaction.
5. Basic knowledge of computer software and office systems.
6. Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
7. Familiarity with all of the goods and services offered by the company.
8. Experience in Automotive Industry is a plus.