Operations Analyst

Position Overview 

Reporting directly to the SVP Operations, the Operations Analyst will play an integral role in streamlining the delivery engine of Sylvan Health. This person will assist in data management and processing, identify qualified patients for our Clinical Nutrition program, and work cross-functionally across the operations vertical to dig into our data and operating metrics. This role requires knowledge about insurance coverage, a technical aptitude, and ideally have previously worked in a start-up environment.  

Key Responsibilities 

Patient Eligibility Processing: 

• Utilize multiple EHR systems to confirm data integrity and review pertinent updates for Sylvan team 

• Determine patient eligibility for Sylvan’s Program and process patients with accurate data entry into corresponding fields within various software programs  

• Digest eligibility information and transcribe benefits in plain language for the Engagement Team  

• Demonstrate an ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals 

• Demonstrate an ability to set priorities for tasks to work effectively despite interruptions and under minimal supervision 

• Maintains strict confidentiality; following HIPPA regulations 

Strategic Operations and Data Metrics:  

• Build and establish internal operational data and metrics to assist SVP Ops in building out and growing Sylvan Program  

• Assist with other strategic initiatives as it pertains to operations and delivery (data automation, internal technology stack and metrics alignment, credentialing and billing function, etc.)  

• Help to build out and execute on data-driven culture and operating rhythm, with intentional client-facing deliverables and meetings as needed 

• Optimize for solution engineering as needed from operations and data perspective (example: product marketing, research for growth function)  

Skills and Abilities:  

• Willingness to build from the ground up, growth mindset, and be willing to propose solutions 

• Healthcare knowledge, including but not limited to: insurance coverage for examinations, diagnostic and treatment procedures, medical practice and terminology 

• Ability to work independently, with effective communication across departments and other team members  

• Ability to invest in change management processes, commitment to quality delivery, and attention to detail  

• Technical Aptitude to navigate multiple technical systems to deliver quality and timely output  

Requirements:  

• 3+ years experience in data analysis, documentation 

• Background in healthcare, preferably with previous experience in a start-up environment  

• Experience working within an ambulatory healthcare environment is a plus 

• Legally authorized to work in the U.S