Implementation Manager

Symplicity is seeking an Implementation Manager to join the BR team and keep developing our business in Brazil.

Symplicity is a global leader in higher education technology, providing innovative solutions that empower institutions to improve student employability, streamline career services, and enhance accessibility. As an Implementation Manager, you will play a critical role in ensuring the successful deployment of our solutions while delivering an exceptional client experience.

Position Overview:

As an Implementation Manager, you will be responsible for leading the end-to-end implementation of Symplicity’s products, ensuring a smooth transition for clients from onboarding to go-live. This role requires technical knowledge, project management expertise, and strong training abilities to guide clients through system adoption and optimize their use of our solutions.

• A great technical setting - Assist clients with system setup, data migration, and integrations to ensure seamless deployment.
• A very effective knowledge transfer – Serve as a subject matter expert (SME) for clients, providing knowledge transfer and ongoing support.
• Project management skills – Planning, organization and execution of several parallel projects and a passion for delivering outstanding results with time and resource constrains.

• At least 2 years of experience developing and delivering training sessions for end-users, preferably in SaaS companies.
• Required languages Portuguese and Advanced English.
• Strong oral / written communication, analytical and organizational skills with attention to detail and problem-solving skills.
• Experience with software development projects.
• Experience in implementation, project management, or customer onboarding in a SaaS or technology-driven environment.
•  Familiarity with Rest APIs is a plus

• Oversee the end-to-end implementation process, from initial planning to system go-live.
• Gather implementation requirements and provide guidance on aligning system deployment based on clients’ desired goals and outcomes for employability and career services.
• Coordinate with internal teams (product, engineering, customer success) to resolve technical issues and improve implementation workflows.
• Lead end-user training sessions (onsite and virtual) to ensure successful adoption of Symplicity’s solutions.
• Build strong relationships with clients, understanding their needs and ensuring they maximize the value of our products.
• Assist clients with system setup, data migration, and integrations to ensure seamless deployment.

Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer.

Symplicity Brasil is a Great Place To Work certified and considered the 19th best company to to work in Minas Gerais, Brazil.