ServiceNow Developer (CSM)

As a ServiceNow Developer (CSM) at T-Systems, you will be responsible for implementing and developing solutions within the ServiceNow platform. This includes working with various modules like ITOM, Asset Management, and Service Mapping, while performing tasks such as scripting client scripts and business rules. You will also engage in integrating ServiceNow with other enterprise technologies, ensuring a seamless and efficient IT service management process.

To qualify for the ServiceNow Developer (CSM) position at T-Systems, you should have at least 5 years of relevant experience in ServiceNow, including 2 years specifically in development roles. Proficiency in ServiceNow development skills and familiarity with key modules are crucial, alongside a solid understanding of SOAP and REST web services for integrations.

Important skills for a ServiceNow Developer (CSM) at T-Systems include excellent development capabilities in ServiceNow, strong hands-on experience with core modules like Incident Management and Catalog Management, and proficiency in technical components like LDAP, SSL, and SSO. Knowledge of Mid servers and ServiceNow APIs is also essential for effective integration.

As a ServiceNow Developer (CSM) at T-Systems, you can expect a supportive and dynamic working environment that values collaboration and innovation. With a hybrid working model, you will benefit from the flexibility of working remotely and in the office, all while being part of a dedicated and skilled team in a company that has been recognized as a Great Place To Work.

Yes, experience with specific ServiceNow modules like ITOM, Asset Management, and Change Management is necessary for the ServiceNow Developer (CSM) position at T-Systems. Familiarity with these modules will enable you to develop comprehensive solutions and contribute to the overall success of service delivery.

When answering this question, highlight your hands-on experience with key modules in ServiceNow, like Incident Management and Change Management. Discuss specific projects you’ve worked on and the outcomes achieved, demonstrating not only your technical skills but also your ability to drive results within the platform.

To effectively answer this question, outline your systematic approach to troubleshooting. Mention specific examples where you've diagnosed and resolved issues, including the tools and methodologies you employed, thus showcasing your problem-solving skills and technical expertise in ServiceNow.

Discuss your experience integrating ServiceNow with other systems using SOAP or REST APIs. Provide examples of past integrations, the challenges faced, and how you overcame them. Mention any specific middleware you have used, if applicable, to strengthen your response.

Explain your understanding of development best practices in ServiceNow, such as utilizing scoped applications, customizing in a manner that doesn’t interrupt the update sets, and how you keep your code clean and maintainable. Provide examples that demonstrate your ability to apply these practices in real projects.

Share specific instances where you’ve used client scripts in ServiceNow. Highlight the problems these scripts solved and any performance improvements or user experience enhancements achieved as a result, showing your in-depth knowledge and practical skills.

When discussing your experience with ServiceNow’s security features, emphasize your understanding of role-based access controls (RBAC), ACLs, and other security measures like SSO and SAML. Mention any instances where you implemented or improved security in your ServiceNow deployments.

Detail your scripting experience within ServiceNow, focusing on specific languages and frameworks you have used, such as JavaScript for developing business rules or client scripts. Provide specific examples that illustrate your proficiency and the results achieved.

Provide an example of a challenging project that tested your skills, discussing the challenges faced, your role, the solutions you implemented, and the overall outcome. This reveals your resilience and ability to turn challenges into success.

Mention the resources you utilize to stay updated, such as online forums, webinars, and ServiceNow community events. Discuss any recent courses or certifications you may have completed to continuously enhance your skills.

Showcase your interest in T-Systems by discussing their achievements, such as their Great Place to Work certification and impressive global presence. Express how their commitment to innovation and digital transformation aligns with your career goals and values as a ServiceNow Developer.