Email & SMS Collections Specialist

Position: E-correspondence Specialist 
Location: Remote 
Job Status: Independent Contractor 

Job Overview 

The E-Correspondence Specialist is responsible for handling all debtor communications via email and text for accounts placed in collections with Caine & Weiner. This role requires meticulous attention to detail, proper account notation, timely follow-ups, and compliance with regulatory guidelines to ensure professional and effective communication with debtors.

Job Duties 

• Review incoming emails and texts from debtors and locate corresponding accounts in the system.
• Engage with debtors whose accounts have been assigned to Caine & Weiner for resolution.  Identify solution options
• Index all email and text communications into the CUBS system as per agent guide instructions.
• Update debtor account notes with both inbound and outbound communication details using action codes and macros as instructed

• Utilize Outlook and Teams chats to coordinate with leadership on account workflow strategies and inbound email traffic 

• Take on any other tasks as needed by the Operations leadership. 

• Strong written communication and grammar skills
• High attention to detail and accuracy
• Ability to interpret and respond to debtor inquiries while following policy and compliance procedures
• Competency in Microsoft Office Suite and PDF generation tools
• Strong time management skills and the ability to execute multiple tasks and priorities in a dynamic environment 

• Standard office and computer equipment with dual monitors. 

• Experience with TCN (preferred) or other cloud-based dialer system.  

• Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems 

Salary: $800-$1300