IT Support Engineer (Only accepting candidates residing in MA or NH)

IT Support Engineer

We are looking for an IT Support Engineer with a wide skill set to join the team! In addition to strong technical aptitudes, backed by at least 5 years of hard core in the trenches experience, this person is a powerful communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Microsoft Server, Exchange, SQL, IIS, Cisco Internetworking, VPNs, firewalls, backups, Linux, UNIX and more.

Lastly, this person will have the willingness and understanding that they will also be tasked with handling tasks such as ticket escalation along with handling more complex tasks

Required Skills:

• Window desktop and server experience
• Knowledge of SQL Clustering
• Working Knowledge of High Availability load balancing solutions
• Working Knowledge of Hyper-V and VMware
• Working Knowledge of Exchange Clustering
• Working Knowledge of SAN architecture o Working Knowledge / Certification in Citrix Technologies

Responsibilities:

• Server Operating Systems; Installation, configuration and troubleshooting
• Configure file, print and remote access services
• Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup enterprise E-mail
• Exchange Server Installation, configuration and troubleshooting of clients, including remote clients
• Extreme administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases, replication and Clustering
• Windows Troubleshooting and configuration
• Configuration of standard POP, SMTP & Exchange clients including Outlook installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences