Frontline Support Specialist

Talent Navigation Experts is a boutique staffing firm in Denver, delivering all of your recruiting needs. We’re more than just headhunters; we provide best-in-class service for both Denver companies and the top talent they want to recruit. Job searches can be difficult, both for companies and candidates.

At Talent Navigation Experts, we guide Denver companies through the recruiting process with a customized staffing model built just for them. Quite simply, we bring great companies and great candidates together.

We are seeking a detail-oriented and adaptable Frontline Support Specialist to join our growing team. In this role, you will be responsible for handling a variety of client and participant inquiries and troubleshooting technical issues through email-based support.

Key Responsibilities:

• Process and respond to client tickets and requests received through our CRM and email channels

• Troubleshoot login, navigation, and other technical problems experienced by clients and participants

• Escalate complex issues to the appropriate internal teams for resolution

• Maintain accurate records and documentation in our systems

• Adapt to changing priorities and assist with ad-hoc tasks as needed

Compensation: $70k-$80k

Qualifications:

• 5-10 years of experience in a customer service, technical support, or client-facing role, preferably in the financial services or technology industry

• Excellent written communication and problem-solving skills

• Ability to navigate multiple software systems and learn new technologies quickly

• Self-motivated with a proactive approach to identifying and resolving issues

• Strong organizational skills and attention to detail

• Comfortable working independently in a remote environment

About the Company: 

• Startup fintech company with recent funding. Their product is growing and an exciting work envoironment

Talent Navigation Experts is an Equal Opportunity/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer.