Client Engagement Manager

TalentNeuron is the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale. TalentNeuron delivers actionable talent insight for every region of the world covering countries that collectively represent more than 90% of the world's GDP. Through deep investments in machine learning and artificial intelligence, our technology platform ingests and normalizes hundreds of millions of structured and unstructured data points each day, delivering critical talent insights in support of workforce planning, strategic skills analysis, location optimization, DEI tactics, and sourcing strategies for local, regional, and global talent. These insights can be delivered to clients via software as a service, data as a service, or fully custom research efforts from our team of expert data scientists and advisors.

Our Core Values

Humanity First: We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another.

Customers at the Core: We engage in meaningful and constant dialogue with clients to deeply understand and anticipate their needs, and consistently deliver exceptional value. We operate with integrity and do what’s right for our clients, no matter how difficult.

Diverse Minds, One Team: We are curious and seek different perspectives and find common ground, but we act, succeed, fail, and celebrate as one. We openly collaborate, communicate, debate, and compromise across groups.

Pioneering Innovation: We take risks, fail fast, and learn from our experiments. We champion change and evolution without fear and inspire a culture where innovation thrives.

Resilient Perseverance: We think creatively and pragmatically to find solutions, remove barriers, and overcome obstacles. We are equally accountable for the results of the whole team and for our individual commitments, and we find a way to get things done by embracing a “yes we can” attitude.

Are you an early career professional with a knack for nurturing enduring partnerships and a proven track record in consultative B2B account management? Do you thrive on challenges, possess a commanding executive demeanor, and have an insatiable curiosity? If so, we invite you to join TalentNeuron as a Client Engagement Manager, where your skills will evolve and grow. Here, you’ll partner with top-tier HR professionals to execute impactful strategies, manage a diverse portfolio of accounts, and cultivate new relationships. You’ll guide customer satisfaction and growth, understand and cater to customer needs, and educate customers on our value proposition. If you’re ready to navigate complex client engagement processes, exceed retention goals, and make a significant impact, TalentNeuron is the place for you. Apply today and embark on a rewarding journey of professional growth and success.

• Working in partnership with the Account Executive team you will manage a portfolio of accounts comprising current members while owning a client retention and adoption goal.
• Act as a trusted advisor to Chief HR Officers, Heads of Talent Acquisition, and HR Directors to execute impactful enterprise-wide strategies aligned to defined success outcomes.  
• Create and manage account plans for clients that align with agreed-upon client business goals.
• Onboard new clients and new users to the platform following a consistent plan and leveraging identified teams and experts.  
• Proactively coordinate with the client to plan and scope service requests and ultimately monitor the timely lifecycle of delivering the scoped service request.
• Monitor client adoption and usage and proactively identify challenges that need to be addressed.
• Identify and recommend additional best practices and or use cases that a client can explore to become a stronger adopter of TalentNeuron services and products.   
• Liaise between the client and internal Talent Neuron teams and experts to provide insights, solutions, and establish best practices while working as an advocate for product evolution.
• Collaborate strategically with clients to provide ongoing support while driving product adoption and increasing usage over time.  
• Monitor key metrics and client health scores while identifying risk to renewal.
• Drive client satisfaction by listening, understanding, and acting as the voice of the client within Talent Neuron.   
• Facilitate recurring calls and quarterly business reviews in partnership with Account Team peers.
• Understand TalentNeuron data models and educate clients on how to translate TalentNeuron insights into business recommendations.   
• Foster and develop client relationships to create client advocates in the market.  
• Educate clients on TalentNeuron best practices and provide workarounds to meet their needs when required.  
• Understand client needs and work harmoniously with TalentNeuron peers to ensure client success, focusing on sign-ups, upgrades, and renewals.  
• Educate clients on the value proposition of TalentNeuron services throughout their adoption journey.  
• Partner with the sales team to assist in identifying and recommending additional products and services that make sense based on the client’s needs. 

• An executive demeanor coupled with an innate drive for excellence and an insatiable curiosity, are all complemented by a strong coachable spirit.  
• A proven track record of B2B account retention skills, reflecting your prowess in nurturing enduring partnerships.  
• 3-5 years of experience working in account management, client success, or sales in a SaaS technology space.   
• Familiarity in managing accounts through the entire client journey, from onboarding through renewal.   
• Proficiency in engaging and influencing C-Suite executives and senior leadership.   
• Previous experience within the HR sector - Recruiting, Talent Acquisition, etc.   
• Adaptive learning skills that empower you to navigate ambiguity with finesse.  
• Proven ability to navigate and orchestrate complex client engagement processes and strategies within tight deadlines with departments outside of your own (Professional Services, Sales, Product, etc.,).   
• Ability to translate client needs into product recommendations and process improvements.   

If you’re a CEM professional who’s ready to take on a challenging yet rewarding role, we encourage you to apply. At TalentNeuron, you’ll have the opportunity to work with top-tier professionals, manage diverse relationships, and make a significant impact. We believe in nurturing talent, fostering a collaborative environment, and recognizing the achievements of our team. Join us, exceed your sales goals, and be a part of our success story. Apply now and let’s shape the future of TalentNeuron together.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.