Senior Manager, Sales Operations & Commercial Strategy

The Mindshare Referral Program represents one of Talkiatry's biggest strategic bets for 2024 and beyond. This program is critical to our vision for transforming how mental healthcare integrates with traditional medicine. We are building the infrastructure that will help millions of patients access care when they need it most. We've proven the model works - now we're scaling it.

That's where you come in. As Senior Manager of Sales Operations, you'll build the infrastructure that powers our partnership growth. As an early member of our Strategic Operations team, you'll develop the systems, analytics, and enablement tools that transform strategy into results. This isn't just an operations role - it's an opportunity to architect how we scale a program that's reshaping mental healthcare delivery.

We're looking for someone who combines analytical rigor with strategic thinking. You'll need to translate complex healthcare data into actionable insights, build scalable processes, and enable our teams to execute efficiently. If you're ready to build the engine that drives transformation in healthcare delivery, this role is for you.

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.   

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 

You will:

Strategy & Analytics

Design and implement partnership analytics framework and KPI reporting

Own forecasting and target-setting processes across partnership functions

Create data-driven insights that guide strategic decision making

Develop market intelligence to inform team expansion and territory planning

Growth Enablement

Build and maintain comprehensive sales enablement toolkit

Support creation of executive-ready materials for health system partnerships

Drive continuous improvement of partnership conversion metrics

Project manage critical initiatives across the partnership funnel

Systems & Scale

Own CRM strategy, optimization, and adoption across partnership teams

Build scalable processes for pipeline and performance management

Design and implement systems that drive operational efficiency

Partner cross-functionally to improve operations and enable the team

• 5+ years of sales operations experience, healthcare preferred
• Strong analytical capabilities with proven track record using data to drive business decisions
• Experience optimizing CRM systems and sales processes (Hubspot preferred)
• SQL proficiency with ability to transform complex data into actionable insights
• Excellence in building executive-ready presentations and communications
• Strategic mindset with ability to translate analysis into operational improvements
• Bachelor’s degree required

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care 
• Collaborative environment: be part of building something from the ground up at a fast-paced startup  
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC  
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first 

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work. 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.