Strategy & Operations Manager

We are seeking a Strategy & Operations Manager to drive strategic projects, from ideation to launch, as part of the Clinical Operations team. This person will play a critical role in helping solve business challenges, improve operational efficiency, and drive strategic transformation. They will work closely with stakeholders across Clinical Operations, Psychiatrists, Finance, Product, and Compliance to analyze data, develop insights, and recommend actionable solutions. In addition, they will tackle both new and existing opportunities for automation, enabling our teams to improve efficiency. The ideal candidate will strike the balance between analytics and business operations to help Clinical Operations achieve performance goals and scalability as the business grows.

About Talkiatry:

Talkiatry is on a mission to make mental health care more accessible, effective, and convenient for everyone. We deliver compassionate psychiatric care and therapy services, creating a seamless experience for both providers and patients. As we continue to scale, we are seeking an Automation Specialist to optimize our operations and drive efficiency in critical workflows.

• Analytics & Insights:
• Leverage our existing data infrastructure to develop true business intelligence for our Operations and Clinical leaders
• Develop presentation materials to cross-functional leadership on program performance
• Analyze business data and financial reports to identify improvement opportunities.
• Utilize Excel and data visualization tools (such as Omni) to present findings effectively.
• Support the development of key performance indicators (KPIs) and dashboards.
• Documentation of technical requirements, troubleshooting guides, and processes

• Problem Solving & Project Management:
• Create insights into our business and develop tangible recommendations on how to address growth, costs, and clinician experience.
• Collaborate with cross-functional teams to understand business needs, challenges, and objectives.
• Develop business cases, process models, and feasibility analyses.
• Prepare deliverables, including presentations, reports, and strategic recommendations.
• Document business requirements and translate them into functional specifications
• Support change management initiatives and implementation roadmaps.

• Process Improvement:
• Enhance our operational performance by diving deep into business opportunities, defining impact, and launching solutions (tools, analyses)
• Assess current business processes and recommend optimization strategies.
• Support development of standardized workflows that facilitate smooth hand-offs between teams, improve data accuracy, and streamline repetitive tasks.
• Document necessary process maps, requirements, and troubleshooting guides.
• Find creative no-tech solutions to data needs, and build a business case for data-based product requests when required
• Leverage various automation tools (e.g. Jupyter) to optimize workflows

• 3-5 years of operations management experience, healthcare preferred
• 3+ years of business analytics experience with focus on using data to optimize operational performance
• Fluency in SQL and either Python or R
• Deep understanding of analytics best practices, including documentation of technical requirements, technical limitations, and data mapping
• Comfort working with cross-functional stakeholders to ensure alignment and solicit feedback
• Ability to translate analytical findings into actionable insights
• Experience working with BI tools, such as Omni
• Comfort managing both long-term, strategic projects and ad hoc, urgent requests
• 2+ YOE at an established tech company
• Preferred Qualifications:
• 1+ YOE at a fast growing start-up
• Ability to leverage emerging technologies to enhance your work
• Ability to come to our NYC office for in-person meetings once/week
• Please apply even if all of the above do not apply to you!

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care 
• Collaborative environment: be part of building something from the ground up at a fast-paced startup  
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC  
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first 

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work. 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.