Intake Coordinator

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of: Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential

The Intake Coordinator is a key member of our Home Office Team, tasked with supporting the Intake process for potential families at our locations in Colorado, Oklahoma, and Texas. This role will join the intake team and ensure the success of our full cycle intake process with coordination of leads, communication, scheduling, and authorization. This opportunity is based at our home office in Flower Mound, TX.

Summary & Expectations:

• Process incoming referrals into the CRM and EMR systems
• Facilitate the intake process for new patients, ensuring all necessary documentation is completed accurately and efficiently
• Collaborate with clinical and administrative teams to coordinate assessments, evaluations, and treatment plans for each child being considered for our programs
• Assist families with insurance verification and authorization processes to secure necessary coverage for ABA services
• Coordinate schedules for Complimentary Consultations, Evaluations, and Trial Days
• Coordinate Financial Plan of Care with Billing Department 
• Manage new patient intake from initial contact to first date of service
• Respond to Clinic Leadership requests and inquiries, escalating as necessary
• Collaborate with our marketing team to develop and maintain outreach materials and resources for prospective patients
• Passion for learning and a demonstrated ability to thrive in a continuous learning environment

• Bachelor’s Degree preferred with a concentration in Healthcare or Business related field,
• Prior experience with CRM software strongly desired
• Ability to receive and deliver constructive feedback
• Experience in health care, health insurance, and/or medical terminology preferred 
• Empathy and perspective taking of patient, staff, and families
• Demonstration of professional behavior and strong interpersonal skills 
• Appropriate discretion to maintain confidentiality
• Professionally skilled in verbal and written communications
• Meticulously organized in approach to medical record reviews

• Generous benefit Package including:
  • Medical, Dental, Vision, and Disability
  • Company Paid- Life Insurance
  • 401K with company match
  • Company Paid Short-Term Disability
  • HSA and FSA options
  • Employee Assistance Program 
  • Employee Recognition