Technical Account Manager
We are Teads
Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media.
About the opportunity
The Technical Account manager role is a key pillar of the Technical Account Management team, sitting within the Operations organization's Technical Services function. We utilize knowledge of business objectives and technical environment to maintain, service, and optimize exchange integrations for growth.
As a Technical Account Manager, you will develop strategic partnerships with Teads' supply partners, collaborating with account managers, sales, product, and operations teams worldwide to drive revenue growth. Your main responsibility will be to maximize potential by leveraging data, implementing new and established best practices, and optimizing connections and partner performance.
Reporting to the Lead Technical Account Manager, you will work closely with the Technical Account Management and Business Development teams, managing operations and analytics for a subset of supply integrations. You will apply your technical and analytical skills to troubleshoot issues, maintain integrations, and provide valuable business insights to cross-functional teams.
What will you do?
As a Technical Account Manager, your mission will be to:
- Support global business teams to improve and increase activity around supply buying of Teads inventory.
- Client Relationship Management: Act as the Ambassador for internal and external stakeholders while maintaining a deep understanding of trading technologies.
- Technical Support & Troubleshooting: Address integration liquidity blockers by examining system interactions and data flows to identify and resolve issues. Troubleshoot complex issues related to campaign delivery, data discrepancies, and integrations.
- Integration & Onboarding Support: Lead the onboarding process for new supply ensuring their smooth integration.Guide through the integration process, including setup, testing, and validation.
- Optimization and Performance Monitoring: Develop custom dashboards and alerting to monitor and track the success of new supply initiatives. Effectively optimize to meet partner KPIs and maintain profitability
- Proactive Health Checks & Reporting: Analyze historical spend and health trends to identify aberrations and provide cross-functional teams with valuable business insights.
- Be a contributor, from a business and product perspective to the ongoing process of solidifying the technical flow and business aspects.
- Coordinate with Product, Engineering and other specialist solutions teams in identifying, reporting and resolving product issues and wider problems
- Scale supply partners post-integration by supporting all delivery processes from the partnership perspective.
- Deliver monthly or quarterly performance reports to clients, offering actionable insights on platform usage and revenue generation.
- Educate supply clients about the DSP capabilities, features, and best practices. Develop and maintain training materials.
- Compliance & Security: Ensure that the technical aspects of the integration adhere to the relevant security standards, privacy policies and industry regulations.
What will you bring to the team?
- Ability to be a project owner, working simultaneously on multiple projects and delivering results while maintaining routine tasks.
- Ability to combine highly technical skills with relationship-building skills to be able to provide both analysis and business insights.
- An analytical person who enjoys working with large sets of data, including solid usage of SQL, Excel, Google Sheets and other BI Platforms (ex. Looker Studio…).
- Fluent and proficient in English (verbal and writing).
Qualifications
- 2-3+ years of online advertising experience, either in a technical support / services role or a customer success / partner management role where quantitative & technical skills were developed and deployed
- Demonstrated service-driven mindset that prioritizes customer needs
- Experience analyzing marketplaces; exposure to RTB technologies, campaign optimization, header bidding optimization
- Excellent troubleshooting, analytical, and problem-solving capabilities
- Strong quantitative skills, including experience in statistics
- Expertise with data exploration tools such as Excel, Looker, Tableau, iPython, etc.
- Strong systems-thinking capacity
- Exposure to fundamental web technology & aptitude to expand technical skills -- including datastores (SQL) and web foundations (HTML, CSS, Javascript)
- Outstanding oral and written communication skills, including conveying technical concepts
- Excellent organizational skills and attention to detail
- Ability to work across time zones as per team and client needs. Pay is based on variousnon-discriminatory factors including but not limited to experience, education, and skills
Why work at Teads?
- We value team spirit, pragmatism, listening and we encourage initiatives.
- We promote end-to-end development: “You build it, you run it, you monitor it”.
- We share knowledge and support with each other beyond any organizational boundary.
- We fix issues during a blameless postmortem and learn from it so that it doesn’t happen twice.
- We are working together to create great engineering, but we are also supportive to promote a great work-life balance.
- Security & Savings: Attractive package providing financial peace of mind, including competitive compensation, profit-sharing, daily meal vouchers (Swile), family health insurance (Alan), and a personalized relocation package (if needed).
- Career Development: Continuous investment in our employees' skills: in-house and external training, tech conference opportunities, internal mobility (individual contributor or management career ladder).
- Life Balance: A well-balanced work-life for our employees is one of our top priorities: 35+ days off per year, hybrid work (2-3 days remote work per week, more is open to discussion), fully covered parental leave, and reserved daycare places.
- Wellness: Prioritizing employee well-being through premium work equipment, enjoyable work environment (work-life balance, team building events, summits), remote work subsidy, promoting Diversity & Inclusion with internal & external initiatives (women speaking groups, dedicated school partnerships), dedicated charitable time and sustainability actions (Eco Tree, subsidy for eco-mobility).
Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.
Our company culture is welcoming, dynamic, diverse, global, and built on top performance.
Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table! We value team spirit, pragmatism, listening and we encourage initiatives. We share knowledge and support with each other beyond any organizational boundary. We are working together to create great products, but we are also supportive to promote a great work-life balance.
Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups –employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.
About The Combined Company
Focusing on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.
For more information, visit https://thenewteads.com/.
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Teads
Teads is committed to creating great working conditions for our employees, great products and solutions for advertisers and their agencies, and reaching billions of unique monthly users in responsible and brand-safe advertising environments. To en...
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