Customer Success Specialist

At TeamSnap, we’re all about creating winning experiences for coaches, players, and sports enthusiasts. Our cutting-edge sports management platform is designed to empower teams and drive success. We’re on the lookout for a Customer Success Specialist who shares our passion for helping customers make the most of our TeamSnap for Business platform. If you’re ready to play a crucial role in ensuring a seamless transition for both new and upgrading customers, we want to hear from you. 

As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. Whether they’re brand new to our platform or upgrading to our latest offerings, sponsorships, or coaching content, you’ll guide them through the onboarding process with skill and enthusiasm. Your mission is to ensure customers are not only set up for success but also excited about unlocking the full potential of our suite of products within TeamSnap applications. You’ll love this job if you are someone who can manage multiple projects, build fast relationships, and work in partnership with cross-functional Sales and Success teams. 

• Delivering a “WOW” customer experience by providing expertise during onboarding and strategy calls, assisting customer setup, and supporting them through their immersion with TeamSnap.  
• Utilizing your exceptional ability to read customer cues, you’ll identify the best ways to assist each customer, providing training, offering setup recommendations, sharing best practices for success, and helping customers understand the breadth of the TeamSnap platform. 
• Manage a variety of operational tasks through SalesForce cases, including coordinating meeting times, ensuring customer tasks are completed, following-up on communications, and other activities to prepare customers for launch. 
• Preparing sponsorship opportunities by facilitating matchmaking and qualifying organizations, and confirming sponsorship campaigns; follow-through to ensure sponsorship requirements are met. 

• A positive attitude, ready to offer help and support in a friendly and professional way
• An above average understanding of how TeamSnap products and services and best practices for use
• An excitement to help customers and co-workers engage with our product 
• Excellent communication skills, verbal and written
• Previous experience in SaaS environments

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Compensation

We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $60,000, inclusive of base and commission, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.