L&D Coordinator

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

The People Team: We are building something special. Our aim is to be a value and culture driven learning organization, leading to improved wellbeing, empowerment, growth and retention. By partnering with the business, we deliver innovative and future focused talent solutions to achieve our ambition of a being a great company to work for and with. If this sounds like something you would like to be a part of, we would love to hear from you. 

The Role: 

This is a fantastic opportunity to join our growing team as the newly created role of L&D Coordinator. This role will be instrumental in driving our learning and development initiatives. You will be responsible for coordinating and managing various L&D activities, ensuring seamless delivery and maximum impact. We are seeking an individual who is curious and preferably has experience within an L&D function or transferable skills looking to grow career in this important vertical. 

Key Responsibilities: 

• Training Coordination:  
• Coordinate and schedule training sessions, workshops, lunch & learns. 
• Manage training calendars and participant lists  
• Source and book training venues and resources. 
• Ensure timely communication with trainers and participants. (Framework, consultancy skills, Presentation, SCRUM etc.) 
• Engage with 3rd party training providers for all requirements (coordination and logistics) where required. 

Training Logistics:  

• Manage training agreements and track expenses. 
• Handle registration, logistics and materials for training events. 
• Learning Management System (LMS) Administration:  
• Manage and maintain the LMS, including user provisioning (with IT support), course enrolment, Performance conversations and content updates. 
• Provide technical support to learners and trainers on LMS usage. 
• Monitor and troubleshoot LMS issues. 

Data Analysis and Reporting:  

• Collect and analyse L&D data to generate insightful reports on training effectiveness and participant feedback. 
• Track key performance indicators (KPIs) and metrics. 
• Prepare presentations and dashboards to communicate L&D insights to Senior Management Team 
• Use your understanding of the key data to suggest new approaches and ways of working to make the function more effective and efficient 
• Support the management of the central L&D budget  

Project Support:  

• Assist in the planning and execution of L&D projects, such as needs assessments, training program development, career paths, skills matrix. 
• Support the development and implementation of L&D strategies. 

L&D Admin:  

• Support with the creation of Monthly L&D Newsletter 
• Support with creation of Learning Calendar 
• Manage the L&D email inbox 
• Maintain and manage the L&D SharePoint & Teams space 
• Support the vendor set up, maintenance and invoicing process for L&D. 
• Culture & Engagement: 
• Provide support in planning and organising Team Days across the company 
• Support planning, organising and attending on boarding and quarterly culture events. 

The successful candidate will work under a hybrid set up. It is essential that you have a willingness to be in our London office once a week. 

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.