Desktop Support Analyst

This position is ON-SITE in Des Moines, Iowa.

This role is responsible for managing end-user incidents and service requests, providing support for hardware, software, and connectivity issues to ensure resolution within agreed SLA. In addition, the incumbent will work escalated and more advanced issues. Support is provided through Corporate Support Help Desk, email requests and requests submitted through Support Central Portal.

• Advanced Troubleshooting: Resolve more complex hardware, operating system, and connectivity issues, including network problems and VPN troubleshooting.
• Ticket Management: Document all interactions in a ticketing system, ensuring issues are tracked from start to resolution.
• Onboarding/Offboarding: Set up new employee accounts and hardware, ensuring access to email, file storage, and necessary applications. Offboard users by removing access and recovering equipment.
• Access Requests: Handle standard and advanced access requests for shared drives, systems, or applications, ensuring proper role-based permissions are applied.
• Equipment Setup: Deploy and maintain corporate laptops, peripherals, and accessories, ensuring users have fully functional devices.
• Meeting and A/V Support: Provides setup, troubleshooting, and ongoing support for hybrid meetings, video conferencing, and other communication tools in conference rooms or remote environments.
• Software Installation and Patching: Handle software deployment, system patches, and updates across user devices.

• High school diploma or equivalent. 2-3 years experience providing technical support and/or customer service.
• Demonstrated knowledge of desktop and end user technologies, including but not limited to: Windows 11, Microsoft 365 (including Outlook, Teams, OneDrive, SharePoint), Active Directory and Entra ID, networking concepts, VDI technologies and hybrid meeting technologies (Teams Room, Owl, smart office technologies).
• A+ or Network+ certification strongly preferred
• Microsoft or other industry certifications preferred
• Experience supporting remote work force preferred

COMMITMENT TO SAFETY

As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)

Who We Are:

Telligen is one of the most respected population health management organizations in the country.  We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

Our business is our people and we’re looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

Are you Ready?

We’re on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity. 

Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.

Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.

Ingenuity: We’re a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we’re all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away! 

Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

Thank you for your interest in Telligen!

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Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen does not accept 3rd party solicitations from outside staffing firms.