Call Center Inbound Sales Associate

Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on new challenges, learn from their mistakes, and over-deliver.

We understand that sitting at workstations and helping customers with their issues can be rewarding but also can get overwhelming at times. Our cheerful and fun break rooms help you relax and unwind from a hard work shift. Learning and development opportunities paired with a comfortable work environment make Telvista a place where talent thrives.

Provide customer service via phone, chat, and/or email on client-specific issues while accurately capturing all related information in the proper client relationship management database; Determine the correct offer for each customer and solicit orders for services by performing the following duties (sales). 

Essential Duties and Responsibilities include the following. Other duties may be assigned

 • Answers incoming telephone calls, responds to customer questions, and solves problems according to standardized procedures while maintaining a courteous manner.

• Delivers quality customer service and builds relationships with prospective customers.

• Receives calls from prospective customers and explains the service offered.

• Informs current and prospective customers of promotions and new or upgraded products.

• Quotes prices and encourages customers to buy (sales calls).

• Explains product options, related charges, and mandatory disclosures clearly and concisely.

• Uses product information, client tools, scripting, and rebuttals to overcome resistance.

• Secures and places orders.

• Handles difficult and/or sensitive questions and emotional customers while maintaining a professional demeanor.

• Enters relevant customer payment information into the computer database system.

• Accesses account files, take orders, and processes orders.

• Asks appropriate questions and gathers information to determine customer needs.

• Enters alpha and numeric data via computer keyboard into an automated system accurately.

• Logs on and off the customer care system.

Able to navigate Web-based and phone systems.

• Uses client-specific reference materials and customer service skills.

• Supervisory Responsibilities:

This job has no supervisory responsibilities.

• 1 year of Sales Experience (preferably 2 years).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Qualifications The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.

Education and/or Experience: High school diploma or G.E.D. required; 2- or 4-year degree preferred. Minimum of six months of customer service and/or sales experience. Collections experience preferred. Must have general knowledge of sales terminology, concepts, practices, and processes.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine reports, and correspondence; to ask effective questions and present information clearly and concisely; to effectively and communicate with proper grammar and vocabulary; to demonstrate empathy and understanding to customer’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses. Consultative sales skills are required to assist in explaining product benefits and features, overcoming objections, and closing sales.

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s; able to perform these operations using U.S. currency units.

Reasoning Ability: Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion. Ability to gain in-depth knowledge of the client’s processes, products, and services during new hire and ongoing training.

Computer Skills: Ability to listen and respond while keying into an automated system. Ability to learn to navigate client-specific screens in a Windows environment as required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.

Employees must maintain regular and acceptable attendance at such levels as determined at Telvista’s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.

Work at Home Requirements:

• You must have your own Windows 10 PC (Chromebook, Tablets, and Smartphones are not compatible). Mac Computers are not accepted.

• You must have your own High-Speed Internet Service (Wi-Fi and Hot-Spot are not compatible).

• You must have your own USB Headset and external Mouse.

• You must have a distraction-free environment work area.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Job Type: Full-time

Schedule:

Monday-Friday/ 8:00am-5:00pm CST/ Weekends Availability based on business needs. 

Ability to Commute/ Job Location:

• Dallas, TX 75247 (Required)
• Work Location: Hybrid in Dallas, TX 75247

Telvista is an Equal Opportunity Employer 

Telvista is an Equal Employment Opportunity Employer and complies with all applicable laws regarding nondiscrimination and equal opportunity, including the regulations enforced by the Equal Employment Opportunity Commission (EEOC). We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, transfer, training, compensation, benefits, termination, and all other terms and conditions of employment.