Internal Communication Specialist - Especialista em Comunicação Interna

Join Ten Group as a Internal Communication Specialist🌟

We are the global leader in lifestyle management and concierge services, operating from a strong global network with over 1,000 employees. Our service is powered by Ten’s proprietary technology and the expertise of our highly trained Lifestyle Managers. As we continue to grow, innovate, and inspire, we’re looking for an Internal Communications Manager to help strengthen our global community and keep employees connected, engaged, and informed.

In this role, you will lead and execute Ten’s internal communications strategy globally. You will ensure that key business updates and initiatives are communicated effectively, fostering a culture of transparency, engagement, and collaboration.

You will partner closely with the People Operations team and Ten’s leadership, including ExCo, to develop and deliver compelling communications that reflect our brand, culture, and business priorities. This is a hands-on role that requires a blend of creativity, strategic thinking, and executional excellence—as well as an ability to adapt communications to our diverse global workforce.

Key Responsibilities

• The following outlines the core responsibilities of the role, though scope may evolve based on business needs.
• Internal Communication Execution
• Develop and deliver high-quality, engaging internal communications based on input from business stakeholders.
• Apply branding and design elements to updates using tools such as MailChimp, Canva, or similar.
• Leverage AI tools to enhance efficiency and innovation in communications.
• Manage the scheduling and distribution of updates to targeted employee groups via appropriate channels.
• Coordinate translations for global communication updates to ensure accessibility across all markets.
• Oversee the upload and organization of video content on Ten Learning Online.
• Collaborate with the video and design teams to create compelling multimedia content for internal use.

Business Partnering & Stakeholder Engagement

• Act as a trusted advisor to business leaders, to the level of ExCo, supporting their internal communication needs.
• Develop and maintain a monthly internal communication plan, ensuring key updates are scheduled and executed effectively.
• Present updates on communication campaigns and progress in leadership meetings.
• Coordinate the planning and execution of major business updates, including Town Halls and leadership communications.
• Strategic Development & Execution
• Collaborate with senior leadership and the ExCo team to brainstorm strategic communication initiatives.
• Drive the execution of internal communication strategies and campaigns that support business objectives.
• Data & Systems Management
• Analyze employee engagement survey results and pulse surveys, using insights to shape communication strategies.
• Maintain the People at Ten SharePoint site, ensuring all content is current and relevant.
• Establish metrics to assess the effectiveness of internal communications and continuously refine approaches.

• Exceptional writing, editing, and storytelling skills, with the ability to craft clear, engaging, and impactful messaging.
• Strategic thinker who can align communication efforts with business goals.
• Strong relationship-building skills to engage with senior stakeholders and employees at all levels.
• Cultural awareness and a global mindset, ensuring communications resonate across different languages and regions.
• Project management skills to handle multiple priorities and deadlines in a fast-paced environment.
• Comfort with technology and digital tools, including AI-driven content tools, email marketing platforms, and video editing tools.
• Data-driven approach with the ability to measure the effectiveness of communications.
• Flexibility and adaptability to adjust strategies and messages based on business needs.
• Education & Experience
• Minimum 2 years of experience in internal communications, HR, marketing, or a related field.
• Experience working in a global, multicultural environment is highly desirable.
• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, SharePoint) and internal comms platforms (e.g., MailChimp, Canva, or similar).
• High school/secondary school qualification in English and (or equivalent).

Guidelines for Hybrid Work :

• Located in São Paulo
• At least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.