Talent Development Specialist | Travel specialization

Your Talent Can Shape the Future of Travel Training!

As a Talent Development Specialist, you will work alongside others in the team on the development, implementation, and evaluation of EMEA’s training and onboarding initiatives for service teams with a particular focus on our European market and travel within the Europe and UK region. You will work alongside key stakeholders to analyze business needs and ensure programs deliver measurable results for the business. Your area of responsibility within onboarding will have a focus on Travel systems and how we deliver our travel system trainings in various regions at Ten.  You will also be expected to support with any other TD duties as reasonably required.

You will work closely with the European and UK service delivery team working towards our eNPS and Retention statistics for that market.

Key Responsibilities:
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.

Talent Development

• Design and deliver training initiatives that are in line with business needs, with particular focus and support to the European travel market.
• Maintain training records and communicate training outcomes to stakeholders
• Ensure all aspects of blended learning are thought about and utilised where appropriate
• Ensure all e learning content created is relevant, engaging and delivers results
• Deliver travel systems training and regularly update material where relevant
• Determine the design, look and feel of the modules to maintain consistency between modules even if different people have created the content
• Deliver on ROI/ROE analysis ensuring it is always completed for any trainings
• Planning, design and delivery of any new scheme training for the European market
• Planning, design and delivery of refresher training, based on Member and Lifestyle Manager trends (Service Teams)
• Support with induction trainings and onboarding through facilitation of sessions.

Behavioral Expectations:

As a Talent Development Specialist you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude. You will be expected to showcase the ability to break down complex global challenges into manageable solutions, relevant to each region ensuring we are as aligned as possible globally.

We encourage diverse philosophies, cultures and experiences.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs

Experience :

• min 3 years experience in Training and Talent Development capacity

• Experience in the facilitation of training sessions either face-to-face and/or virtually.
• min 3 years within a Travel and/or Aviation industry having worked with a GDS.

Knowledge:

• Talent Development Principles: Understand the fundamental concepts, theories, and best practices related to talent development, adult learning, and organizational development. Knowledge and expertise in Talent Development Initiatives within Europe.
• Training and Development Methods: Be well-versed in various training and development methods, such as e-learning, classroom training, mentoring, coaching, and on-the-job training.
• Assessment and Evaluation: Know how to design and implement assessments to identify skill gaps and evaluate the effectiveness of training programs.
• Performance Management: Understand performance management systems, including goal setting, performance appraisal, and feedback mechanisms.
• Legal and Compliance: Stay informed about relevant labor laws, regulations, and compliance requirements related to talent development and HR practices.
• Travel & Leisure Industry: A strong foundation in the travel and leisure industry is beneficial. This includes understanding various travel destinations, accommodations, transportation options, and leisure activities.
• Global Distribution System: strong foundation and proficiency in using a GDS, preferably Amadeus.

Knowledge, Skills & Abilities:

• Possess strong verbal and written communication skills in professional English to effectively convey training objectives, facilitate discussions, and write training materials. Additional languages either German or French beneficial.
• Be skilled in facilitating group discussions, workshops, and training sessions to engage learners and promote active participation. In particular have experience in remote facilitation.
• Ability to design, develop, and update training materials and programs, considering adult learning principles and various learning styles.
• Analytical skills to gather and interpret data related to training effectiveness and make data-driven decisions for program improvement.
• Manage multiple training projects simultaneously, including planning, scheduling, budgeting, and resource allocation.
• Familiarity with learning management systems (LMS), e-learning authoring tools, and other technology platforms used for training and development.
• Skill in handling conflicts and challenges that may arise during training or mentoring sessions.
• Ability to provide constructive feedback and mentor individuals to help them develop their skills and careers.
• Proficiency in Microsoft Office skills is essential and significantly enhances your productivity and effectiveness in the workplace. (Excel, Word, PowerPoint, Outlook, Access, OneNote)

Behavioral Expectations:

As a Talent Development Specialist, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering.

This means approaching your work every day with a positive, solution-oriented, and supportive attitude. You will be expected to showcase the ability to break down complex global challenges into manageable solutions, relevant to each region ensuring we are as aligned as possible globally.

Guidelines for Hybrid/Home Office :

• Located in South Africa
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary package.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 23. May 2025. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!