Job details

Sr. Customer Service Representative - job 2 of 2

Pay Range: $21.26 - $26.57 annual compensation

Job Posting Closing on: Monday, February 10, 2025

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr Customer Service Representative job is available with the City of Fort Worth Property Management Department within its Fleet Division. The Fleet Division is the “glue” which keeps the City equipment and vehicles in a mechanically sound state and safe for all employees and residents. The Division seeks the best leaders to continue our tradition of being an award-winning fleet!

Minimum Qualifications:

High school diploma/GED in a related field
Three (3) years of directly related customer service experience.

Preferred Qualifications:

Experience working in the automotive industry
Preference may be given to applicants who are knowledgeable with the Fleet Repair Management Software Program and FASTER.
Preference may be given to applicants who provide satisfactory competence in equipment and vehicle maintenance and repair.

Sr. Customer Service Representative job responsibilities include:

Serve as technical liaison between Fleet Crew Leaders and Vendors
Perform work order quality controls that are more complex and difficult to address
Technical advisor to other CSR’s in Fleet Division
Leads, plans, reviews and participates in all customer service needs
Must have the ability to multi-task and maintain a positive customer service outlook
Provide support and guidance to Fleet supervisors and management staff

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Average salary estimate

$24300 / YEARLY (est.)

min

max

$22100K

$26500K

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What You Should Know About Sr. Customer Service Representative, The City of Fort Worth

Looking for an exciting opportunity in the heart of Fort Worth? Join the City of Fort Worth as a Sr. Customer Service Representative within the Property Management Department's Fleet Division! This role is critical in ensuring that the city's vehicles and equipment remain in tip-top shape, all while providing exceptional service to our community. As a Sr. Customer Service Representative, you'll be serving as a technical liaison, conducting quality control on work orders, and guiding fellow CSR team members through complex issues. With a competitive pay range of $21.26 - $26.57 annually and an array of benefits including medical, dental, and a pension plan, this position offers a fantastic opportunity for career growth in a city that's constantly evolving. We are proud of our commitment to diversity and exceptional customer experience, and we're looking for passionate individuals with at least three years of customer service experience, ideally in the automotive sector. You'll have the chance to lead initiatives that reinforce our values of mutual respect and continuous improvement. If you're ready to take on a dynamic role that makes a difference in the lives of over 1,000,000 residents, we want to hear from you!

Frequently Asked Questions (FAQs) for Sr. Customer Service Representative Role at The City of Fort Worth

What are the primary responsibilities of a Sr. Customer Service Representative at the City of Fort Worth?

The Sr. Customer Service Representative at the City of Fort Worth takes on various responsibilities, including acting as a technical liaison between Fleet Crew Leaders and Vendors, conducting complex work order quality controls, and providing valuable support and guidance to Fleet supervisors and management staff. This position also requires leading planning efforts and handling customer service needs effectively.