Key Account Manager Group / Franchises

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What will be your missions:

• Portfolio Growth & Account Management
• Drive revenue growth within an existing portfolio of restaurants by promoting TheFork's solutions.
  Build long-term relationships, acting as the main point of contact.
  Provide ongoing strategic and operational support (e.g. revenue management, online marketing, tool usage).
  Business Development & Acquisition
• Actively source and acquire new restaurants (especially groups or chains).
  Identify and contact key decision-makers, pitch TheFork’s value, and secure new partnerships.
  Strategic & Cross-functional Collaboration
• Develop and execute action plans with Sales, Marketing, and other departments.
  Work closely with internal teams to enhance product offerings and restaurant performance (e.g. promotions, TheFork Festival, YUMS program).
  Negotiation & Compliance
• Negotiate mutually beneficial terms with restaurants to optimize their profitability and occupancy.
  Ensure restaurant compliance with TheFork standards and policies to guarantee a strong user experience.
  Performance Monitoring & KPI Achievement
• Track KPIs including revenue growth, promotional participation, and user satisfaction.
  Propose improvements based on client feedback and market insights.

What we offer you  

•  An awesome team (not everybody like our jokes, but we try our best) 
• A Permanent contract (that can be useful in life) 
• ⚖️ Flexible working environment (Full remote from any location within the UK)
• Competitive fixed salary, bonus and equity (yes, equity!) 
• International teams - More than 30 nationalities and 16 offices worldwide 
• ️‍ Highly inclusive working environment 
• Complementary time off to spend with your loved ones in your most important moments in life*
• 🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 
• Continuous learning and development programs
• Free access to the Calm app  
• Health insurance 72% covered by the company 
• ‍🦽 Life Insurance and Disability at no cost to the employee  
• Attractive pension plans  
• Amazing offices with dining, coffee point on each floor, and leisure area    
• Team building events (we love karaoke. A lot. A lot.)

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