Research Services Coordinator

The Harris Poll is seeking a Research Services Coordinator who will be a key link between Client Services and Operations.  You will be responsible for ensuring that we design, execute, and deliver high quality insights to our clients.  In this role you in collaboration with both Client Services, Operations as well as external Vendor Partners, you will be involved in critical stages of the research process from collaborating with Client Services on the final survey instrument, coordinating with Operations staff (survey programming and data processing), and setting up/managing external vendor support (e.g., translations, data collection, sweepstakes).  

• Review and assign projects using project management software (Asana)
• Manage client sample projects by utilizing sample delivery tools (proprietary software and vendors)
• Overall research excellence from design through delivery
• Develop and maintain quality and productivity standards for all projects
• Partner, engage, and collaborate with client services by advising/consulting on best research practices
• Serve as a resource for client services and operations throughout the project lifecycle
• Understand and monitor external project budgets, investigate issues and recommend appropriate actions
• Oversee coordination of fieldwork for client sample studies, troubleshoot and implement creative solutions
• Coordinate with external vendors (e.g., translation, sample)

• Bachelor’s degree or relevant work experience
• Market research experience would be a plus
• Excellent oral, written and interpersonal communication skills
• Solid customer service skills
• Strong time management and organizational skills
• Collaborative and proactive in customer service approach; highly solution focused
• Demonstrated effective client management (internal) skills
• Ability to handle multiple projects while maintaining a high level of quality
• Self-motivator with an interest and enthusiasm for research and problem solving
• Proficient in Microsoft Office, intermediate/advanced skills in Word and Excel, Salesforce (desired)
• Experience with email deliverability, Sendgrid and anti-spam laws a plus

The Harris Poll is a strategic marketing consultancy that delivers social intelligence for transformational times. Powered by data, insight, and research, we blend art and science to shape the brand, product, customer, and advertising strategy for many of the world’s biggest companies.

Harris operates as a stand-alone company within Stagwell, a challenger holding company built to transform marketing.

Though founded in 1963, today’s Harris embraces an entrepreneurial spirit and we look for creative, resourceful, ambitious and curious problem solvers that are eager to help build innovate and take risks in a lean and entrepreneurial environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.