Customer Experience Consultant for Travel - No experience needed

The House of Mercier is looking for enthusiastic individuals to join our team as a Customer Experience Consultant for Travel! This exciting entry-level position does not require any previous experience, making it a wonderful opportunity for those who are passionate about travel and eager to begin their career in customer service. In this role, you will assist clients with their travel-related inquiries and provide support to ensure their experiences are seamless and memorable. We will equip you with the necessary training and resources to help you thrive in this dynamic environment. Join us and convert your love for travel into a fulfilling career while helping others discover their next adventure!

Responsibilities

• Engage with customers via phone, email, and chat to assist with travel inquiries and bookings.
• Provide information about travel destinations, packages, and services.
• Document customer feedback and interactions to improve our processes continuously.
• Work collaboratively with fellow team members to ensure high-quality service delivery.
• Participate in training sessions to enhance your travel knowledge and customer service skills.
• Identify customer needs and provide tailored travel solutions.
• Promote our travel services by creating positive experiences and building relationships with clients.

• A passion for travel and a genuine interest in customer service.
• Strong communication and listening skills to effectively assist clients.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new travel products and services.
• Basic computer skills and familiarity with travel booking systems are a plus.
• Attention to detail and organizational skills to manage multiple inquiries.
• An optimistic and proactive attitude towards problem-solving and customer interactions.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan