Customer Service Representative - Dutch Speaking - Remote In Greece

The House of Mercier is seeking a dedicated Dutch Speaking Customer Service Representative to join our dynamic team remotely from Greece. This is an exciting opportunity for individuals who are passionate about providing top-notch customer service and have a keen interest in working for a luxury brand. In this role, you will assist our clients by answering inquiries and addressing concerns with professionalism and efficiency. You will play a crucial role in delivering a seamless customer experience, ensuring that our Dutch-speaking clientele receive the high standards of service they expect. If you are a proactive individual with excellent communication skills and a commitment to customer satisfaction, we want to hear from you!

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through phone, email, and live chat.
• Assist customers with inquiries related to products, orders, and account information.
• Resolve customer issues and complaints with empathy, ensuring a positive outcome for the client.
• Maintain an in-depth knowledge of our products and services to effectively assist customers.
• Accurately document customer interactions and feedback in the customer management system.
• Collaborate with internal teams to improve service processes and enhance the overall customer experience.
• Achieve individual and team performance targets while contributing to the overall success of the department.

• Fluent in Dutch, both written and spoken, with strong communication skills in English.
• Previous experience in customer service is preferred, especially in a remote setting.
• Excellent problem-solving skills and a customer-centric approach to service.
• Strong interpersonal skills with the ability to create rapport and connect with customers.
• A passion for luxury products and an understanding of the luxury market.
• Proficiency in using customer service software and basic computer applications.
• Ability to work flexible shifts as required, including evenings and weekends.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...