Customer Service Representative For Alphabet - Work Remote - job 1 of 2

The House of Mercier is thrilled to announce an exciting opportunity for a Customer Service Representative for Alphabet, where you can work remotely from the comfort of your home. In this position, you will be an integral part of a team dedicated to providing exceptional customer service for one of the world's leading technology companies. As a Customer Service Representative, your primary responsibility will be to assist customers with inquiries, troubleshoot issues, and provide informative solutions regarding Alphabet’s products and services. We are looking for proactive individuals who are enthusiastic about technology and passionate about delivering outstanding service to our customers. If you're ready to join a dynamic team and make a meaningful impact within a reputable organization, apply today!

Responsibilities

• Respond to customer inquiries via phone, email, and chat, offering knowledgeable support regarding Alphabet's products and services.
• Troubleshoot customer issues and provide effective solutions to ensure customer satisfaction.
• Document interactions accurately in the customer management system for quality assurance and continuous improvement.
• Stay updated on Alphabet's product offerings and company policies to provide accurate information.
• Collaborate with team members to share insights and improve service delivery processes.
• Participate in ongoing training sessions to enhance your knowledge and skills.

• Strong verbal and written communication skills in English; additional language skills are a plus.
• Previous experience in customer service or a related field is preferred but not mandatory.
• Proficient in using computers and customer service software for managing interactions.
• A keen interest in technology and an understanding of Alphabet’s product ecosystem.
• Ability to handle difficult situations with professionalism, empathy, and patience.
• Strong organizational and time management skills, with the ability to work independently.
• Flexibility to work various shifts, including evenings and weekends, as required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan