Customer Service Representative For American Express - Work Remote - job 2 of 2

The House of Mercier is thrilled to announce an exciting opportunity for a Customer Service Representative for American Express, allowing you to work remotely from the comfort of your own home. This role is a unique chance to be a part of a prestigious financial services brand, renowned for its exceptional customer service. As a Customer Service Representative, you will engage with American Express cardholders, providing them with top-notch support, addressing their inquiries, and assisting with their needs with professionalism and care. We are looking for dedicated individuals who possess strong communication skills and a passion for delivering outstanding customer experiences. If you're ready to join a dynamic team that values excellence and integrity, we encourage you to apply for this fulfilling remote position!

Responsibilities

• Provide exceptional customer service to American Express cardholders via phone, email, and chat
• Assist customers with inquiries regarding card benefits, account management, and transaction details.
• Resolve customer issues efficiently and effectively, employing empathy and resourcefulness.
• Document customer interactions and feedback accurately in order to enhance service delivery.
• Stay informed about product offerings and promotions to provide knowledgeable support.
• Collaborate with internal teams to ensure a cohesive approach to customer satisfaction.
• Participate in ongoing training and development to improve skills and knowledge.

• Previous experience in customer service is preferred, but not required; a positive attitude and willingness to learn are essential.
• Strong verbal and written communication skills in English.
• Excellent problem-solving skills and the ability to think on your feet.
• Ability to handle customer inquiries with professionalism and empathy.
• Basic computer skills and a reliable internet connection for remote work.
• Team player with the ability to work independently and manage time effectively.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan