Customer Service Representative for American Express - Work Remote Worldwide - job 2 of 3

The House of Mercier is proud to present an exciting opportunity to join our team as a Customer Service Representative for American Express. This position allows you to work remotely from anywhere in the world, making it a perfect fit for those who desire flexibility and a dynamic work environment. In this role, you will provide exceptional service to American Express cardholders, assisting them with inquiries, resolving issues, and ensuring a high level of customer satisfaction. We are seeking motivated individuals who are eager to learn, possess strong communication skills, and have a passion for helping others. If you are ready to be part of a prestigious company and make a positive impact in the financial services industry, we encourage you to apply!

Responsibilities

• Assist American Express cardholders through various communication channels (phone, email, live chat) by addressing inquiries and providing support.
• Deliver accurate information regarding account details, transactions, and services offered by American Express.
• Resolve customer concerns effectively and efficiently, ensuring a positive experience.
• Document all customer interactions and feedback to ensure quality assurance and identify trends for improvement.
• Participate in training sessions to continuously enhance your knowledge of American Express products and services.
• Collaborate with team members to share insights and improve customer service efficiency.

• No previous experience in customer service is required; however, a positive attitude and willingness to learn are essential.
• Strong communication skills in English, both verbal and written.
• Ability to empathize with customers and provide personalized service.
• Basic computer skills and a reliable internet connection for remote work.
• Self-motivated with the ability to work independently and manage time effectively.
• Commitment to delivering outstanding customer service and a desire to assist clients.
• Flexibility to work various shifts, including evenings and weekends, as necessary.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan