Customer Service Representative For BMW Group - Work Remote

The House of Mercier is proud to present an exceptional opportunity for dedicated individuals to join our team as Customer Service Representatives for BMW Group. This remote position allows you to work from the comfort of your home while being a vital part of an iconic automotive brand. As a Customer Service Representative, you will engage with customers to provide top-tier support and assistance, helping them to navigate their inquiries regarding BMW products and services. We are looking for passionate individuals who are enthusiastic about luxury automobiles and possess strong communication skills. If you thrive in a fast-paced environment and enjoy providing an outstanding customer experience, we invite you to apply and drive your career forward with The House of Mercier!

Responsibilities

• Handle customer inquiries and provide exceptional support related to BMW Group products and services via phone, email, and live chat.
• Offer accurate information regarding vehicle features, specifications, maintenance, and other inquiries.
• Resolve customer complaints with empathy and professionalism to ensure a satisfying resolution.
• Document customer interactions meticulously to contribute to service quality and process improvement.
• Collaborate with colleagues to share insights and enhance the overall customer service experience.
• Keep up-to-date with product knowledge and industry trends to assist customers effectively.

• Previous experience in customer service is preferred, particularly in the automotive or luxury sector.
• Strong communication skills in English, both verbal and written; proficiency in additional languages is a plus.
• A passion for BMW and an understanding of the automotive industry and luxury market.
• Excellent problem-solving skills and the ability to manage challenging customer interactions professionally.
• Proficient in the use of customer service software and Microsoft Office applications.
• Ability to work independently in a remote environment while managing time effectively.
• Flexibility to work various shifts, including evenings and weekends, to meet customer needs.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan