Customer Service Representative For Hilton Hotels - Work Remote Worldwide - job 2 of 2

The House of Mercier is proud to offer an exciting opportunity for individuals interested in customer service to join our team as a Customer Service Representative for Hilton Hotels. This position allows you to work remotely from anywhere in the world, providing exceptional support to guests of one of the most recognized hotel brands globally. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, managing reservations, and ensuring that each guest receives the high level of service that Hilton is known for. If you are a motivated individual with a passion for helping others and a commitment to excellence, we invite you to apply and become part of our dedicated team!

Responsibilities

• Engage with customers via phone, email, and live chat to address inquiries related to Hilton Hotels, including bookings and special requests.
• Provide accurate information about hotel amenities, services, and policies to enhance the customer experience.
• Resolve customer issues or complaints professionally, ensuring complete satisfaction.
• Document interactions effectively and maintain detailed customer records to support service improvement initiatives.
• Participate in training sessions to stay updated on Hilton services and enhance your customer service skills.
• Collaborate with team members to ensure a seamless customer experience and achieve service goals.

• No prior experience in customer service is required, but a strong desire to learn and grow is essential.
• Excellent communication skills in English, both verbal and written.
• A friendly and professional demeanor with the ability to connect with customers.
• Basic computer skills and a reliable internet connection for remote work.
• Ability to work independently, manage time effectively, and meet deadlines.
• Commitment to providing outstanding customer service and a genuine interest in hospitality.
• Flexibility to work various shifts, including evenings and weekends, as required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan