Customer Service Representative For Microsoft - Work Remote

The House of Mercier is thrilled to offer a fantastic opportunity for motivated individuals to join our team as Customer Service Representatives for Microsoft, working remotely! This position is perfect for those who have a passion for technology and customer support. In this role, you will assist Microsoft customers with their inquiries, providing top-notch service and support. You will have the chance to work with cutting-edge technology while helping customers resolve their issues and maximize their experience with Microsoft products. We are looking for enthusiastic individuals eager to learn and grow in a supportive environment. If you're ready to take on a rewarding position that combines technology and customer service, apply today!

Responsibilities

• Provide exceptional customer service to Microsoft users via phone, email, and chat, addressing inquiries and issues effectively.
• Assist customers with product troubleshooting, account management, and subscription services.
• Guide customers through the use of Microsoft products and solutions, ensuring they receive comprehensive support.
• Document customer interactions accurately and gather feedback to improve service quality.
• Collaborate with internal teams to resolve complex issues and enhance the overall customer experience.
• Stay updated on Microsoft products and services to provide accurate information and support.

• Previous experience in customer service, preferably in a tech or software environment, is desirable.
• Familiarity with Microsoft products and services is a plus.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and the capacity to handle customer issues with professionalism.
• Ability to work independently in a remote environment while managing time effectively.
• Basic technical troubleshooting skills and proficiency in using computers and customer management systems.
• Flexibility to work in shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan