Czech Speaking Emergency Roadside Assistance - Remote in Greece - job 1 of 2

The House of Mercier is seeking a Czech Speaking Emergency Roadside Assistant to join our remote team based in Greece. In this essential role, you will provide immediate assistance to Czech-speaking motorists encountering roadside emergencies. Your dedication to exceptional customer service and your effective communication skills will be instrumental in ensuring that clients receive the support they need during critical situations. If you have a passion for helping others and enjoy working in a dynamic environment, we encourage you to apply.

Responsibilities

• Respond promptly to emergency calls from Czech-speaking clients in need of roadside assistance.
• Assess vehicle problems and provide effective solutions over the phone, including troubleshooting and coordinating towing services when needed.
• Maintain empathetic and clear communication, keeping clients informed throughout the assistance process.
• Document all service calls and actions taken in accordance with company procedures.
• Collaborate with local service providers and emergency responders to ensure quick and efficient assistance.
• Strive for high levels of customer satisfaction by delivering reliable and quick support.
• Stay informed about company policies, roadside assistance procedures, and relevant local regulations to provide knowledgeable support.

• Fluency in Czech and English, both written and spoken; knowledge of Greek is a bonus.
• Previous experience in customer service, emergency response, or automotive services is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication skills focused on customer care.
• Ability to work independently in a remote setting while effectively managing time and tasks.
• Proficient with computer systems and digital communication tools.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....