Danish Speaking Customer Support Representative for Luxury Jewelry Remote Greece

The House of Mercier is thrilled to invite applications for the role of Danish Speaking Customer Support Representative for a prestigious luxury jewelry brand, with the flexibility of remote work based in Greece. As a vital member of our customer support team, you will provide top-notch assistance to our valued Danish-speaking clientele, ensuring they receive the highest level of service and support. Your responsibilities will include addressing customer inquiries, resolving issues, and offering detailed information about our luxurious products. If you have a passion for customer service and luxury jewelry, and thrive in a remote work environment, this position is perfect for you. Join us in delivering an unparalleled experience to our discerning customers!

Responsibilities

• Deliver exceptional customer support to Danish-speaking customers through phone, email, and chat channels.
• Handle inquiries related to product information, order status, and returns in a timely manner.
• Resolve customer complaints effectively, ensuring a positive experience for every client.
• Accurately process orders and maintain thorough records of all customer interactions.
• Educate customers about product features and assist with personalized recommendations.
• Collaborate with team members to continuously improve customer service processes and enhance satisfaction.
• Build and maintain strong relationships with clients through proactive communication.

• Fluency in Danish (both written and spoken) is essential; knowledge of English is advantageous.
• Prior experience in customer service or retail, especially within the luxury sector, is preferred.
• Exceptional verbal and written communication skills with a strong emphasis on customer care.
• Demonstrated problem-solving capabilities and a commitment to delivering superior service.
• Ability to work independently and effectively in a remote environment.
• Experience with customer service software and tools is recommended.
• Genuine interest in luxury jewelry and an awareness of current market trends are beneficial.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....