Danish Speaking Technical Support for Customers - Remote in Greece

The House of Mercier is a leading recruitment agency dedicated to matching talented professionals with outstanding career opportunities across Europe. We are excited to offer a position for a Danish Speaking Technical Support Specialist to work remotely from Greece. In this role, you will provide exceptional technical assistance to our Danish-speaking customers, addressing their inquiries and resolving any issues they encounter with our products and services. Your strong problem-solving abilities and customer-centric approach will be vital in ensuring a positive experience for our clients. If you have a passion for technology and enjoy helping others, we would love to have you on our team!

Responsibilities

• Deliver high-quality technical support to Danish-speaking customers via phone, email, and chat.
• Diagnose and resolve various technical issues related to our products efficiently.
• Document customer interactions and technical resolutions in our support management system.
• Guide customers on product features and best practices to optimize their experience.
• Collaborate with technical teams to report and resolve complex issues.
• Create and maintain support documentation and resources in Danish for customer reference.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the assistance provided.

• Fluency in Danish and English, both written and spoken.
• Experience in technical support or customer service roles is highly desirable.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with customer relationship management (CRM) software and support tools.
• Able to manage multiple tasks and prioritize effectively in a remote work environment.
• Basic technical knowledge of software and hardware processes is an advantage.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....