Dutch Speaking Customer Service for Online Streaming Service - Remote In Greece

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service Representative for a leading online streaming service. This is a remote position based in Greece, giving you the flexibility to work from the comfort of your home while providing top-notch customer support to our clients. In this dynamic role, you will be the primary point of contact for Dutch-speaking customers, addressing their queries, troubleshooting issues, and ensuring they have a seamless experience with our streaming service. You will be part of a vibrant team that values communication and collaboration, all while working in a fast-paced industry that thrives on providing entertainment and content to users globally. If you have a passion for customer service and a love for media, this role provides a unique opportunity to contribute to an exciting sector while developing your skills in a supportive environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Dutch.
• Assist users with account setup, technical troubleshooting, and content access issues.
• Provide personalized support to enhance the customer experience and resolve complaints effectively.
• Document customer interactions and feedback in our CRM system for continuous improvement.
• Collaborate with team members to escalate and address complex issues promptly.
• Educate customers about new features, services, and promotions related to the streaming platform.
• Monitor service quality and suggest improvements to enhance operational efficiency.

• Fluency in Dutch (spoken and written) is a must.
• A good level of English to communicate effectively with the team.
• Previous experience in customer service or support roles.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Excellent communication and interpersonal skills.
• Familiarity with online streaming services and digital media.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...