Dutch Speaking Customer Service For Online Travel Platform

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service Representative to join our dynamic team and support an online travel platform. In this role, you will be the first point of contact for customers seeking assistance with their travel bookings and inquiries. Your language skills and customer-oriented mindset will be essential in providing top-notch service to our Dutch-speaking clientele. You will have the opportunity to work in a fast-paced environment where your contributions will directly impact customer satisfaction and overall business success. If you are passionate about travel, enjoy helping others, and are looking for a rewarding career with opportunities for growth, we would love to hear from you. At The House of Mercier, we believe in empowering our employees and providing them with the tools they need to excel in their roles, so join us and be part of a team that values innovation and dedication to customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Dutch.
• Assist customers with travel bookings, modifications, and cancellations.
• Provide accurate information about destinations, travel regulations, and services.
• Resolve customer complaints and issues promptly and efficiently.
• Maintain a high level of professionalism and customer service standards.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments to ensure seamless service delivery.

• Fluent in Dutch and English, both written and verbal.
• Previous experience in customer service or support role preferred.
• Strong communication skills and a friendly demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of travel and tourism industry is a plus.
• Proficient in using computer systems and customer service software.
• Willingness to work flexible hours, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...