Dutch-speaking Service Desk Agent

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a highly motivated Dutch-speaking Service Desk Agent to join our dynamic team in the Consumer Services industry. This role is perfect for individuals who thrive in fast-paced environments and are passionate about providing exceptional customer service. As a Service Desk Agent, you will serve as a crucial point of contact for our clients, ensuring that their inquiries and issues are addressed promptly and effectively. You will have the opportunity to work with a diverse range of clients and contribute to their success while also developing your own skills and expertise in the field. We value a proactive approach and seek individuals who are solution-oriented and dedicated to delivering high-quality support. If you are a strong communicator with a knack for problem-solving and a passion for helping others, we encourage you to apply and join our mission of connecting talent with opportunity.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat in Dutch.
• Diagnose and resolve basic technical issues related to hardware and software.
• Document all customer interactions and technical issues accurately in the support ticket system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Assist in training new staff on service desk protocols and customer service best practices.
• Escalate complex technical issues to specialized teams as needed.
• Gather feedback from customers to help improve services and offerings.

• Fluency in Dutch, both spoken and written, is required.
• Proven experience in a customer service or service desk role is preferred.
• Strong communication and interpersonal skills to engage effectively with clients and team members.
• Ability to troubleshoot basic technical issues and find solutions promptly.
• Familiarity with ticketing systems and remote support tools is a plus.
• A proactive attitude with a strong problem-solving mindset.
• Willingness to work flexible hours if required, including evenings or weekends.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...