E-Commerce Support Representative - No experience needed

The House of Mercier is seeking enthusiastic individuals to join our team as E-Commerce Support Representatives. This entry-level position is perfect for those looking to kickstart their career in the e-commerce industry, as no prior experience is necessary. In this role, you will be responsible for assisting customers with their online shopping experience, ensuring that they receive the highest level of service. You will engage with customers through various channels including email, live chat, and social media, helping to resolve inquiries and providing guidance on our products and services.

Responsibilities

• Respond to customer inquiries related to online orders, products, and services
• Assist customers in navigating the e-commerce platform and resolving technical issues
• Process customer orders and returns accurately and efficiently
• Provide product recommendations based on customer needs and preferences
• Maintain accurate records of customer interactions and feedback
• Collaborate with other teams to ensure a seamless shopping experience
• Stay informed about promotional offers and updates in the product catalog

• Strong communication skills, both written and verbal
• Customer-focused mindset with a desire to help others
• Basic familiarity with e-commerce platforms and online shopping
• Ability to work in a collaborative team environment
• Proficient in using computers and basic office software
• Willingness to learn and adapt to new technologies
• Capable of managing multiple tasks and prioritizing effectively

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan