E-commerce Support Specialist - Work remote worldwide, no experience needed. - job 4 of 4

The House of Mercier is excited to offer a fantastic opportunity for an E-commerce Support Specialist position that allows you to work remotely from anywhere in the world! This entry-level role is perfect for individuals eager to begin their journey in the e-commerce field, as no prior experience is required. As an E-commerce Support Specialist, you will assist customers in navigating our online platforms, helping them with inquiries, and resolving any issues they may encounter during their online shopping experience.

You will be part of a dynamic team committed to providing exceptional service and support to our global customer base. We provide training to equip you with the necessary skills and knowledge, enabling you to grow and advance in your career. If you are passionate about e-commerce, enjoy helping others, and prefer the flexibility of remote work, we would love to have you join us!

Responsibilities

• Assist customers with inquiries via email, chat, and social media regarding online orders and product information.
• Resolve customer issues promptly and effectively to ensure a positive shopping experience.
• Guide customers through the e-commerce platform and provide technical support as needed.
• Support the processing of orders and returns in accordance with company policies.
• Gather customer feedback and report it to enhance service delivery.
• Stay updated on company products and services and participate in training sessions.

• A genuine interest in e-commerce and a commitment to customer satisfaction.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage your time effectively.
• Basic computer skills and knowledge of online shopping platforms.
• Willingness to learn and adapt to new technologies.
• An organized approach to handling multiple inquiries and tasks.
• Existence of a reliable internet connection for remote work.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan