E-commerce Support Specialist - Work remote worldwide, no experience needed. - job 3 of 4

The House of Mercier is delighted to present an opportunity for an E-commerce Support Specialist position that allows you to work remotely from anywhere in the world! This entry-level role is perfect for those who are eager to kickstart their career in e-commerce, as no previous experience is necessary. As an E-commerce Support Specialist, you will play a crucial role in assisting customers with their inquiries and ensuring a seamless online shopping experience.

Join our vibrant team dedicated to providing exceptional service to our customers around the globe. We provide thorough training to empower you with the skills necessary to succeed and advance. If you have a passion for helping others and a desire to learn in a flexible, remote environment, we encourage you to apply!

Key Responsibilities

• Respond to customer inquiries via email, chat, and social media regarding orders and products.
• Identify and resolve customer issues efficiently to ensure a positive experience.
• Guide customers through the online shopping process and provide support as needed.
• Assist with the processing of orders and returns in line with company procedures.
• Collect customer feedback and communicate it to the relevant teams for product and service improvement.
• Stay informed about our products and participate in regular training sessions.

• A keen interest in e-commerce and a customer-centric approach.
• Excellent verbal and written communication skills.
• Ability to work asynchronously and manage tasks efficiently.
• Basic proficiency in computer usage and familiarity with online shopping.
• A proactive mindset towards problem-solving and customer engagement.
• Well-organized and capable of handling multiple tasks simultaneously.
• Reliable internet access for effective remote work.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan