Email Support Associate - Work remote, no experience needed

The House of Mercier is thrilled to announce an opening for an Email Support Associate in a remote work capacity, welcoming applicants with no prior experience! This role is perfect for individuals seeking to enter the customer service field while representing a prestigious brand in the luxury market. As an Email Support Associate, your primary responsibility will be to assist customers through email communication, addressing their inquiries and providing helpful solutions. We are looking for enthusiastic individuals who are eager to learn and dedicated to providing outstanding customer service.

Responsibilities

• Respond to customer emails promptly and courteously with accurate information.
• Assist customers regarding their inquiries about products, orders, and returns.
• Manage customer complaints with professionalism, aiming for satisfactory outcomes.
• Document customer interactions for problem resolution and process improvements.
• Engage in training sessions to enhance product knowledge and customer service skills.
• Work collaboratively with team members to foster a supportive work environment.
• Exceed customer expectations while maintaining a positive attitude in all communications.

• No customer service experience required; on-the-job training provided.
• Strong written communication skills and a genuine passion for helping customers.
• Positive mindset, enthusiasm for learning, and ability to embrace feedback.
• Good organizational skills with an ability to manage multiple inquiries simultaneously.
• Basic computer knowledge and familiarity with email platforms is advantageous.
• Must have a reliable internet connection and a designated area for remote work.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks