French speaking Customer Representative for DJI

The House of Mercier is excited to present an opportunity for a French speaking Customer Representative for DJI. In this essential role, you will be the first point of contact for our French-speaking clients, providing them with exceptional service and support for DJI’s innovative range of products. Your responsibilities will include responding to customer inquiries, troubleshooting issues, and ensuring a seamless customer experience. If you are fluent in French, possess a passion for technology, and have a dedication to customer service excellence, we encourage you to apply and be a part of our vibrant team dedicated to connecting talent with outstanding career opportunities.

Responsibilities

• Assist French-speaking customers with their inquiries regarding DJI products through various communication channels (phone, email, chat).
• Resolve customer complaints and provide comprehensive solutions to ensure high levels of satisfaction.
• Offer detailed product information and guidance to customers throughout their purchasing process.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members to enhance customer service practices and overall performance.
• Continuously gather customer feedback to identify areas for improvement in service delivery.
• Stay updated on product developments and industry trends in order to provide knowledgeable support to customers.

• Fluency in French and English, both written and spoken, is required.
• Prior experience in customer service, particularly within the technology sector, is preferred.
• Strong communication skills with a focus on delivering excellent customer service.
• Demonstrated ability to troubleshoot and resolve customer issues effectively.
• Familiarity with CRM platforms and customer support tools is beneficial.
• Able to work effectively in a fast-paced, team-oriented environment.
• Willingness to work flexible hours, including evenings and weekends as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...