French speaking Customer Service Representative for Air Conditioning Company

The House of Mercier is excited to announce a fantastic opportunity for a French Speaking Customer Service Representative to join our esteemed Air Conditioning Company. In this pivotal role, you will be the primary point of contact for our French-speaking customers, providing exceptional support and guidance regarding our air conditioning products and services. Your responsibilities will include answering inquiries, addressing technical issues, and ensuring customer satisfaction through effective communication and problem-solving. We are seeking an enthusiastic and customer-oriented individual who has a passion for helping others and thrives in a fast-paced environment. If you are fluent in French and enjoy working as part of a dynamic team, we want to hear from you!

Responsibilities

• Handle customer inquiries via phone, email, and chat in French with a professional and friendly demeanor.
• Assist customers with product-related questions, including technical support and troubleshooting.
• Document customer interactions and feedback accurately in the CRM system.
• Resolve customer complaints efficiently, ensuring a positive resolution.
• Provide information on products, services, and promotions to enhance customer knowledge.
• Collaborate with engineers and technical teams to deliver comprehensive solutions to customers.
• Stay informed about company products and services to provide accurate advice and support.

• Fluency in French and English, both written and spoken is essential.
• Previous experience in a customer service role, preferably in a technical or HVAC environment.
• Strong communication and interpersonal skills for effective customer interactions.
• Excellent problem-solving skills and the ability to work under pressure.
• Proficiency in CRM software and other customer service tools.
• Ability to work independently as well as part of a collaborative team.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...