French speaking Customer Service Representative for Financial Services

The House of Mercier is excited to present an exceptional opportunity for a French Speaking Customer Service Representative specializing in Financial Services to join our dedicated team. In this crucial role, you will be the first point of contact for our French-speaking clients, providing them with knowledgeable support and guidance related to our financial service offerings. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring that clients have a positive experience with our financial products. We are searching for a proactive and detail-oriented individual with a strong understanding of financial services who is passionate about customer satisfaction. If you have a knack for problem-solving and thrive in a fast-paced environment, we invite you to apply!

Responsibilities

• Respond to customer inquiries regarding financial services via phone, email, and chat in French.
• Assist customers with account-related questions, product information, and transaction issues.
• Document customer interactions accurately within the CRM, ensuring follow-up actions are taken.
• Resolve customer complaints professionally, aiming for optimal satisfaction and retention.
• Stay updated on company products, services, and industry regulations to provide relevant support.
• Collaborate with internal teams to enhance customer experience and service delivery.
• Collect customer feedback and provide insights for process improvements.

• Fluency in French and English, both written and spoken is required.
• Previous experience in customer service, preferably in a financial services environment.
• Strong communication skills with the ability to explain complex financial concepts clearly.
• Excellent problem-solving skills and a customer-centric approach to service.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work independently and as part of a team in a dynamic environment.
• Flexibility to work various shifts, including evenings and weekends as necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...