French Speaking Online iGaming Customer Support

The House of Mercier is a prominent recruitment agency dedicated to connecting skilled individuals with exceptional career opportunities worldwide. We are thrilled to announce an opening for a French Speaking Online iGaming Customer Support representative to join our dynamic team. In this engaging role, you will act as the primary liaison for our French-speaking customers, guiding them through the exciting realm of online gaming. Your fluency in French will be instrumental in delivering exceptional customer service and enhancing the overall gaming experience. This position is perfect for motivated individuals with a passion for customer support who are eager to excel in the fast-evolving iGaming industry. You will handle a variety of customer inquiries, troubleshoot issues, and provide comprehensive insights into our gaming offerings. If you're ready to make a significant impact within a forward-thinking agency that values talent and customer satisfaction, The House of Mercier is the ideal place for you.

Responsibilities

• Deliver first-rate customer support via live chat, email, and phone communications.
• Assist customers with inquiries regarding gaming rules, promotions, account management, and other related topics.
• Troubleshoot and resolve technical issues customers may experience while gaming online.
• Educate and inform customers about gaming products and services to enhance their experience.
• Support customers with account registration, verification processes, and financial transactions, including deposits and withdrawals.
• Maintain accurate records of customer interactions and feedback to help inform service improvements.
• Collaborate with team members and other departments to ensure a seamless and enjoyable customer experience across all platforms.

• Fluency in French, both written and spoken, is required; knowledge of English is a bonus.
• Prior experience in customer support, ideally in the iGaming or a related industry.
• Strong communication skills with a positive, customer-centric attitude.
• Able to thrive in a fast-paced and challenging environment while maintaining focus.
• Excellent problem-solving skills to effectively manage and resolve customer inquiries.
• Familiarity with online gaming platforms and a genuine interest in the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to accommodate customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...