German Speaking Customer Representative for IT Software - No Experience Needed

The House of Mercier is excited to offer a fantastic opportunity for a German Speaking Customer Representative for IT Software, with no prior experience required! This entry-level position is ideal for motivated individuals looking to kickstart their career in the tech industry. As a Customer Representative, you will engage with customers to assist them with their inquiries related to IT software solutions. Your ability to communicate in German will be invaluable as you help bridge the gap between our innovative software products and our diverse clientele. We value your enthusiasm and commitment to learning, and our dedicated team will provide you with the training and support necessary to succeed in this role. Join us at The House of Mercier, where your passion for technology can flourish, and embark on a rewarding journey in customer service!

Responsibilities

• Engage with customers in German through phone, email, and chat to assist with inquiries regarding IT software.
• Provide accurate information about software features, troubleshooting, and usage guidelines.
• Address customer concerns and guide them to appropriate solutions, ensuring a high level of satisfaction.
• Document customer interactions and feedback to help enhance the overall service experience.
• Participate in training sessions to become familiar with our software products and customer service protocols.
• Collaborate with team members to maintain a positive and efficient customer service environment.

• Fluency in German, both written and spoken; proficiency in English is also advantageous.
• No prior experience in customer service or IT necessary; a willingness to learn and adapt is essential.
• Strong communication skills and a friendly demeanor when engaging with customers.
• Basic computer skills with a love for technology and learning about IT software.
• A proactive attitude towards problem-solving and helping others.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...