German Speaking Customer Solutions Agent - Financial Industry - job 2 of 2

The House of Mercier, a leading recruitment agency focused on connecting talented individuals with career opportunities worldwide, is excited to announce an opening for a German Speaking Customer Solutions Agent in the financial industry. This role is perfect for those who thrive in a customer-centric environment and have a strong command of the German language. The selected candidate will be responsible for providing exceptional support to German-speaking customers, addressing inquiries related to financial services, troubleshooting issues, and ensuring a seamless customer experience. As an integral member of The House of Mercier, you will operate in a collaborative setting that encourages innovation and teamwork. If you are dedicated, proactive, and possess the necessary language skills along with a penchant for customer service, we invite you to join us and help enhance the connectivity between talent and opportunities across the globe.

Responsibilities

• Act as the primary contact for German-speaking customers needing assistance with financial inquiries.
• Respond promptly and effectively to customer queries via phone, email, and chat channels.
• Diagnose customer issues, propose solutions, and ensure thorough follow-up for customer satisfaction.
• Inform customers about financial products and services, customizing information to fit their individual needs.
• Maintain accurate records of customer interactions and feedback in the company's CRM system.
• Work in partnership with other teams to effectively resolve complex customer matters.
• Assist in refining customer service policies and training materials to improve the overall customer experience.

• Fluency in German and English, both written and verbal, is essential.
• Relevant experience in a customer support role, especially within the financial services sector.
• Strong analytical skills with the ability to troubleshoot and resolve customer issues effectively.
• Outstanding communication skills, showcasing empathy and understanding in customer interactions.
• Familiarity with CRM tools and the Microsoft Office Suite for effective tracking and management of inquiries.
• A self-starter who can work independently while also collaborating effectively with a team.
• A positive attitude and dedication to delivering exceptional customer service.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...