German Speaking Customer Support Specialist

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated and enthusiastic German Speaking Customer Support Specialist to join our dynamic team in the consumer services industry. In this role, you will play a pivotal part in ensuring customer satisfaction by providing exceptional support to our clients. As a member of our team, you will have the opportunity to engage with customers in their native language, assisting them with inquiries, resolving issues, and offering guidance on our products and services. Your exceptional communication skills will set you apart as you work closely with customers to address their needs promptly and effectively. The ideal candidate will thrive in a fast-paced, collaborative environment, and will be committed to enhancing the customer experience. Join The House of Mercier and become a vital link between our company and our valued clients, helping to create memorable interactions that drive loyalty and trust in our brand. If you are passionate about customer service and possess the required language skills, we invite you to apply and be part of our growing success story.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Provide product information and assistance to customers as needed.
• Maintain an accurate record of customer interactions and transactions.
• Collaborate with team members to improve service delivery processes.
• Identify recurring issues and suggest solutions for continuous improvement.
• Stay updated on product knowledge and service changes to effectively assist customers.

• Fluent in German and English, both written and spoken.
• Proven experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to work independently and as part of a team.
• Familiarity with customer service software and tools.
• Flexibility to work various shifts, including evenings and weekends.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...