Greek Speaking Customer Care Operations Agent - job 1 of 2

The House of Mercier is looking for a Greek Speaking Customer Care Operations Agent to join our passionate team servicing a leading luxury retail brand. In this key operational role, you will support our customer care processes to enhance the overall client experience. You will be responsible for managing customer interactions, facilitating smooth operations, and ensuring that our Greek-speaking customers receive exceptional service across all touchpoints. Your analytical mindset and organizational skills will be critical as you assist in streamlining operations and addressing customer inquiries. If you thrive in a collaborative environment and are committed to excellence in customer care, we invite you to apply!

Responsibilities

• Manage inbound and outbound communications with Greek-speaking clients via various channels, ensuring prompt and effective responses.
• Support daily operations by monitoring customer inquiries and addressing issues related to order management and service delivery.
• Collaborate with other departments to resolve operational challenges and enhance service efficiency.
• Gather and analyze customer feedback to identify trends and work towards continuous improvement.
• Assist customers with product information, order tracking, and returns processes.
• Document and maintain accurate records of customer interactions and transactions for reporting purposes.
• Contribute to team initiatives focused on optimizing customer experience and operational performance.

• Fluency in Greek and English, with strong written and verbal communication skills.
• Experience in customer service or operations, preferably in a luxury retail or e-commerce environment.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.
• Excellent organizational and time management skills.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• A proactive mindset with a focus on quality and detail.
• Ability to work collaboratively within a team while also being self-motivated.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....